Frequently Asked Questions

Everything you need to know about shopping with STAPLE.

What is the standard shipping timeframe?

We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping times vary by location, generally arriving within 7-14 business days.

How do I initiate a return or exchange?

You can return unworn, unwashed items with original tags attached within 30 days of purchase. Simply visit our Returns Portal to generate a prepaid shipping label.

How can I ensure I select the right size?

Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the specific garment measurements provided.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installments via Klarna and Afterpay.

Are your materials sustainably sourced?

At STAPLE, we prioritize quality and ethics. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we are committed to reaching 100% sustainable materials by 2025.

Can I modify or cancel my order after it's been placed?

To ensure fast delivery, we process orders immediately. You can cancel your order within 30 minutes of placement via your account dashboard; after that, you will need to follow our standard return process.